Terms of Service

1. Acceptance of Terms

By accessing and using the LixenAI website (https://lixen.ai) and services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, please do not use our services.

2. Description of Services

LixenAI (operated by Sublime Industries LLC) provides an AI-powered operating system for beauty businesses. Our services include:

• • Lead capture through multiple channels (website forms, chat widgets, voice calls, social media)
• • Automated appointment booking and scheduling
• • AI-powered chatbots and voice receptionists
• • Social media management and automation
• • Review collection and management
• • Business website hosting and optimization
• • SMS messaging and communication services
• • Ongoing technical support and optimization

3. SMS Messaging Program (A2P 10DLC)

3.1 Program Overview

By opting in to receive SMS messages from LixenAI (Sublime Industries LLC), you agree to the following terms:

3.2 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3.3 Help and Support

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to:

• • Email: [email protected]
• • Phone: (+1) 714-345-5569
• • Hours: Monday–Friday, 9:00 AM–6:00 PM PST

3.4 Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages. We are not responsible for any delays or failures in message delivery caused by your wireless carrier, network congestion, technical issues, or other factors beyond our control.

3.5 Message and Data Rates

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your account activity and preferences. For questions about your text plan or data plan, contact your wireless provider.

3.6 Age Restriction

You must be at least 18 years old to use our services and opt in to SMS messaging. By opting in, you represent and warrant that you are at least 18 years of age.

4. Privacy Policy

For information about how we collect, use, and share your personal information, including your mobile phone number and SMS opt-in data, please refer to our Privacy Policy at https://lixen.ai/privacy-policy.

5. User Responsibilities

You agree to:

• • Provide accurate and complete information when applying for our services
• • Use our services only for lawful purposes and in accordance with these Terms
• • Not engage in any activity that could damage, disable, or impair our services
• • Not attempt to gain unauthorized access to our systems or services
• • Not use our services for spam, harassment, or any illegal activities

6. Intellectual Property

All content, features, and functionality of the LixenAI website and services, including but not limited to text, graphics, logos, images, and software, are the exclusive property of LixenAI or its content suppliers and are protected by international copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

To the maximum extent permitted by law, LixenAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, even if we have been advised of the possibility of such damages.

8. Disclaimer of Warranties

Our services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of our services. We do not warrant that our services will be uninterrupted, error-free, or free from viruses or other harmful components.

9. Indemnification

You agree to indemnify, defend, and hold harmless LixenAI and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising out of or related to your use of our services or your violation of these Terms.

10. Termination

We reserve the right to terminate or suspend your account and access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will immediately cease.

11. Modifications to Terms

We may modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of revised Terms means that you accept and agree to the changes.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Los Angeles County, California.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and LixenAI regarding your use of our services and supersede all prior and contemporaneous agreements, understandings, and negotiations.

15. SMS Consent & Terms

By submitting your phone number on this form, you expressly consent to receive SMS text messages from Lixen.AI, operated by Sublime Industries LLC (14769 Carmenita Rd, Norwalk, CA 90650), for customer care purposes including account support, onboarding assistance, service updates, and responses to your inquiries.

Message Frequency

Varies based on your support interactions.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out

Reply STOP at any time to unsubscribe. You will receive one confirmation message and no further messages will be sent.

Help

Reply HELP for assistance or contact us at [email protected].

Carriers

Supported by all major US carriers. Carrier is not liable for delayed or undelivered messages.

For more information, please review our Privacy Policy.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: